Refund policy

**Return Policy**  
**Return Conditions**  
- **Items must be in original condition**: Unworn, unused, with tags attached, and in original packaging. **All of these conditions must be strictly met.**  
- **Proof of purchase**: A valid receipt or purchase proof is required.  

**Return Process**  
1. **Contact us via email**: 625777812@qq.com, clearly stating the item(s) you wish to return.  
2. **Ship to designated address**: [INSERT RETURN ADDRESS].  
3. **Approval and instructions**: If your return request is approved, we will email you a return shipping label and detailed guidelines.  
   **Note**: Returns shipped without prior approval **will not be accepted**.  
4. **Shipping costs and taxes**: Buyers are **solely responsible for all return shipping fees and taxes**. **Only UPS, DHL, or FedEx shipping services are accepted.** You must ensure the package is securely delivered to us. **The seller will not accept returns for lost or undelivered items.**  
5. **Damaged or incomplete items**: **No refunds will be issued** if the item arrives damaged, altered, or missing parts.  

For inquiries, contact us at 625777812@qq.com.  

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**Non-Returnable Items**  
The following items **cannot be returned**:  
- Perishable goods (e.g., food, flowers, plants);  
- Custom/personalized products (e.g., special orders);  
- Personal care items (e.g., beauty products);  
- Hazardous materials, flammable liquids, or gases.  
Contact us if unsure about a specific item.  
**Note**: **Sale items and gift cards are also non-returnable.**  

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**Exchange Policy**  
To exchange an item:  
1. Return the original item by following the return process above.  
2. Once the return is approved, place a **new order** for the desired item.

**Exchange Policy**  
To exchange an item:  
1. Return the original item following the return process above.  
2. Once the return is approved, place a new order for the desired item.